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Manage Your Account Online With Our New Customer Portal

Our customers asked us to make their online experience even better and we've listened. 

Outage - Nottingham and Peterborough - 15 September

The outage affecting some CityFibre customers in Nottingham and Peterborough, causing loss of voice and data services has now been resolved, and the issue will be monitored for the next 48 hours.

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4G to 5G - Stay One Step Ahead

Despite all the discussions regarding 5G roll out and what place Huawei will have in our new mobile network – there is no doubt that 5G is coming and 2021 should see the roll-out gather pace.

Stay One Step Ahead - Telephony is Changing

What's your plan for the Openreach PSTN switch off? This starts in 2023 and concludes in 2025 - it will have a significant impact on all our businesses. 

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Five Key Benefits of Cloud PBX

One of our most successful products this year is Cloud PBX. This is a business grade phone system accessed completely through the internet so you can make and receive calls anywhere. 

Outage - LHC Data Centre London - 27 August - Resolved
The issues affecting some of our services, caused by a suspected fire at the Telstra LHC Data Centre in London are now resolved. 
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Five Microsoft Apps to Help You Work Smarter

Popular apps such as Word, Excel and PowerPoint have become essential tools to run our businesses, but there are many more features in Microsoft 365 that are often overlooked which could help you to work even smarter.

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Accessibility Compliance

With the virtual world an extension of the physical, accessibility has often been treated with the same consideration – as an afterthought. It's time for change.

Outage - 18 August 2020

We have been made aware of a fire alarm being triggered by a UPS failure which caused the power to go completely down at one of the Harbour Exchange data centres in London, affecting some services. 

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Staying Secure Online

Our Information Security Officer, Joseph Ball regularly writes articles on different aspects of security. Joe's articles have proven to be really popular with our own people and he's often asked if they can be shared with colleagues outside of Chess.  With this in mind, I thought it may be something you are interested in. 

Capturing Requirements in a Virtual Workshop

Until March this year, the assumption was that we could meet in person with a client or project partner several times to move through the requirements definition process. As it turns out, the process of developing a new digital approach which utilises a combination of existing and emerging tools has evolved like a project in itself. These are our tips.