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FAQ: Important Product Lifecycle Update About Your Sophos Products

Sophos recently announced End of Sale and End of Life dates for a large part of their portfolio. They have created a Frequently Asked Questions document to help answer common questions about this process.

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5 Business Functions to Outsource?

For many of us, the last few months have been a period of making the best of a difficult situation, but I think we are all aware now that we need to change and adopt new ways of working to prosper in the post-COVID -19 world.

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Changes to Terms and Conditions - Fraud Monitor Service

We have updated our Fraud Monitor service offering and as such we have made changes to the terms and conditions that apply to the service. 

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Changes to Chess ICT Ltd Terms and Conditions

Changes to Chess ICT Limited’s Terms and Conditions from 1 June 2020

Changes have been made to the General Conditions which apply to all our products and services as well as to some Schedules which are terms and conditions specific to our products and services. The Schedules which have been changed are Schedule 3.1 Voice Services, Schedule 3.2 Internet Services, Schedule 3.4 Cloud Voice Services, Schedule 4.1 Fault Management for Connectivity and Schedule 3.2 Maintenance Support Services.

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Phone Fraud

The latest cyber crime report is never far from the headlines, whether it's a data breach, phishing attempt, or an email extortion campaign. However, one area that is often overlooked is phone fraud, where a hacker uses your phone system to either provide free calls to expensive foreign destinations or to gain some form of value from calling premium-rate numbers. If this happens you may be left with a significant bill.

At Chess, we offer a fraud monitor service where we check customer call profiles and lock them down if we notice unusual activity and I've noticed a definite uptick in fraud since the COVID-19 lockdown began. Here are a few security points that may be worth thinking about

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For many of us, the initial impact of lockdown was a huge change in the way we live and work. Most of us are probably settled into a good rhythm of working but may now be thinking about what will happen when the lockdown is over. 

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Calls to 101 are Free of Charge from 1 April 2020

To alleviate pressure on 999 services all calls to 101 will be Free of Charge from 1 April 2020 - This initiative is to enable callers to contact police for non-emergency calls.

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Home Working - Can You Collaborate?
So hopefully by now, you've got your people working from home and are servicing your customers' needs, you've got access to your main systems and are coping well. It's clear that working at a distance from everyone creates some new challenges and this article is intended to run through some things to consider.
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#3 Connectivity and Support at Home

Working from home is now an everyday reality for many of our customers and network issues can be a challenge 

As schools have now closed and other businesses have also sent people home, many home workers are struggling with ensuring they can run their real-time work apps such as Voice and Video conferencing without interference from other people, who are also working from home or using other online content

 

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17 March - High Call Volumes

We are currently experiencing increased wait times on the phones due to requests around the Covid 19 outbreak. 

 

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#1 Your Telephony

As the Covid-19 situation looks set to escalate, there's a lot to think about to keep your business running. Last week we shared the Top 10 areas we've focused on to ensure our own business continuity.

From today, we'll be going into these in more detail, setting out what we've learnt and offering specific guidance and support. Let's start with telephony.

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Coronavirus Service Update - Keep Your Business Running

The top 10 things to consider for your home-working plan.