Using O2’s dedicated Automation Hub speeds up the requests you make.

Wherever possible, using the Hub will see your commissionable and non-urgent ad-hoc work progress through Chess’ and O2’s SLA’s in a lot less time than sending in written requests. We understand that customers will always have time-critical requests and where possible, we will accommodate those over the phone for our Partners. However, there are some cases where we cannot assist over the phone, such as commissionable work and tariff changes. These must go via the O2 teams and must be submitted in writing, including the Hub where possible.


Still have questions or want to learn more? Please contact Hollie Jervis, Customer Experience Leader, at