Our Partner Teams are committed to ensuring we’re providing the best support, advice and service to our Partners.

What is the Partner Journey Map Project?

This is our framework to support Partners and their businesses. 

We’ve put together a useful infographic that details further information about the Partner journey, how we work with you at each stage and the supporting training documentation provided.


Download infographic

This covers key elements of our partnership including:

- Onboarding
- Support, Training and Communication
- Information and Visibility
- Engagement
- Accountability


If you want to find out more, watch the webinar on an Introduction to Chess Partner Journey Map. 

If you have any queries or would like more information, contact Hollie Jervis, Partner Experience Leader, at HollieJervis@ChessPartner.co.uk or call 0330 102 5627.