MyPortal is our online resource that puts our customers in control by allowing them to manage their account as it suits them. The portal will help our customers work more efficiently and allow them to spend time on the things that matter to them the most.

MyPortal is full of useful features and we’ve added in some brand-new benefits to give you support when you need it the most.

Our Customer Service Director, Emma Stott, said: ‘I think it’s great that we’re making improvements to MyPortal, as it shows we’re listening to our customers and giving them what they want to help make their life easier.’

When logging into MyPortal you will discover a lot of useful features that will help keep your business running smoothly. The online portal will let you…

  • Log support tickets if things go wrong
  • Check the status of your issues online
  • Assign the people you trust with access to MyPortal
  • Check the speed of your internet with our new checker
  • Check for faults in the line
  • Get notifications on your account
  • Use our fibre checker to see if you can get fibre broadband for your business

We strive for quality to provide the best possible service for our customers. MyPortal will give our customers the help and support they need, while they get on with the things that matter to them the most.

We take pride in listening to our customers and we’d love to know what you think of MyPortal. If you’d like to give us some feedback, please email customerservices@chessict.co.uk