Corporate Customer Charter

Our Promise to You

 

Our Promise to You

We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why we’re passionate about our promise to you.

  • Four hours response time
  • Regular account reviews
  • UK based experts to answer your calls within one minute

Voice

Calls|Numbers|VoIP|Mobile|Inbound

Connect

Broadband|IoT|Ethernet|Networks

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Cloud

PBX|Backup|ICT|Software|Text|Billing

Digital

Consultancy|BI|CRM|Web|Portals|Apps

DEDICATED CORPORATE TEAM

0800 688 8858

Option 1 Corporate Customer Service
Option 2 Pay your Bill
Option 3 Corporate Faults
Option 4 Corporate Sales
Option 5 Installations and Existing Projects
corporatecrm@chessICT.co.uk

Escalation

Should you feel that you need to escalate any issues please see below.

AFTER 4 HOURS

Customer Support Team Leader

James Ingham
jamesingham@Chessict.co.uk

03301 598 039

AFTER 8 HOURS

Head of Customer Support

Michael Leighton
michaelleighton@chessICT.co.uk

03301 598 035

AFTER 24 HOURS

Head of Customer Service

Emma Stott
emmastott@chessICT.co.uk

03301 598 034

AFTER 48 HOURS

Group Managing Director

Stephen Dracup
stephendracup@chessICT.co.uk

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