Enterprise Customer Charter

Our Promise to You

 

 

Our Promise to You

We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why we’re passionate about our promise to you.

  • Dedicated Service account manager
  • One hour response time
  • Regular account reviews
  • UK based experts to answer your calls within one minute
  • Dedicated team of top class engineers
  • Dedicated enterprise knowledge team
  • Extended out of hours cover

Voice

Calls|Numbers|VoIP|Mobile|Inbound

Connect

Broadband|IoT|Ethernet|Networks

dewalt icon page-dualSim

Cloud

PBX|Backup|ICT|Software|Text|Billing

Digital

Consultancy|BI|CRM|Web|Portals|Apps

Contact your dedicated Enterprise Team

0800 019 3800 | enterprise@chessICT.co.uk

Escalation

Should you feel that you need to escalate any issues please see below.

AFTER 2 HOURS

Customer Service Team Leader

Helen Shemilt
helenshemilt@chessICT.co.uk
03301 598 036

AFTER 4 HOURS

Head of Customer Service

Emma Stott
emmastott@chessICT.co.uk
03301 598 034

AFTER 8 HOURS

Chief Operating Officer

Steve Cox
stevecox@chessICT.co.uk

AFTER 24 HOURS

Group Managing Director

Stephen Dracup
stephendracup@chessICT.co.uk