How often will I be charged?
Our invoices are generated in most cases monthly unless agreed in advance.
When will I receive my Bill?
You will normally receive your bill mid-month the following month.
When will I receive my first bill?
We will invoice you around the 12th of the following month after transfer date. Please note that you may also receive a bill from your previous supplier for service prior to transferring to Chess.
What is Pro-Rata Billing?
Here at Chess we use pro rata billing. So, as service charges are billed one month in advance, your first bill may include more than one month’s charges when your services first go live.
For example, if you move your line over to Chess on the 10th March, your first invoice will be for the period 10th March - 30th April.
This is charged at £6.77 pro rata for the March days (10th March - 31st March) and £10 for the April days. So the total invoice for the March - April billing period will be £16.77.
If you have any queries over your invoice, please log this via MyPortal myportal.chessict.co.uk
and a member of Customer Service Team will get back to you promptly.
Why have I been charged more than one month’s line rental?
If your services have gone live mid-way through a month then you will be charged for the part of that month together with a month’s line rental in advance.
How do I pay?
You can set up a Direct Debit online by logging in to your Customer Portal
, select ‘My Bills’ and click on ‘Set up a new Direct Debit’,
Download a Direct Debit mandate by clicking HERE
Call our dedicated team on 0344 770 6000 to set this up over the phone
Bank Transfer: Please make payment to Chess Ltd, Account Number: 63490742, Sort Code: 20-55-34, quoting Account Number
By Phone: Call our team on 0344 770 6000
How long does it take for my direct debit to be set up?
It normally takes about 10-14 days.
When is the direct debt taken from my account?
The date the direct debit will be collected is shown on the front page of your invoice.
Can I change the date that the direct debit comes out of my account?
Unfortunately not, we currently only have one direct debit collection date for the monthly invoices.
When do I need to pay in order to avoid late payment charges?
The payment date shown on the front page of the invoice.
Why is my bill different this month?
There may be different reasons for this. For example, you may have upgraded your service or changed your tariff. On rare occasions, we may have decreased or increased our charges, which we would have informed you of via email or post in advance.
Can I view my bill online?
Yes you can view all your bills online via your customer portal, if you haven’t already registered, it’s quick and simple click HERE
What is the customer portal?
It is your secure remote access to our website where you will be able to view your bills and manage your account.
Where can I find my account number?
Your account number can be found on your invoice, if you are unsure then call our dedicated Customer Service team on 0344 770 6000.
How do I do register for the customer portal?
It’s easy, all you need is your account number (format ABC1234) and to click HERE
How do I change my billing preference?
All changes on how you wish to receive your bills (paper or email) can be made under the ‘My Account’ section of your Customer Portal
How do I change the name or address on my account?
Speak to our Dedicated Customer Service team at 0344 770 6000 and we will guide you through the process.