Ncontactcenter offers robust functionality for productive, customer-centric communications across channels including WEB-Chat, E-Mail, SMS and Fax-Routing.
- Web-based, omnichannel contact centre
- Up to 2,500 parallel calls during live operations
- ACD, IVR, CTI, dialler, recording and reporting functions
- Fast and seamless integration and operation
- Hassle-free maintenance and system updates
- Reliable, scalable and secure cloud technology made in Germany
- Visual call routing configuration maps with change history or routing plans
- Dialler capabilities for automated outbound calling campaigns