A core benefit of your cloud PBX solution is that’s there’s no complex technology for you to manage. That means you can focus on the important matter of running your business. Additional users and features can be deployed quickly, adding flexibility and scalability to your business communications.Delivering Return on Investment
In an age of unprecedented levels of competition, you need to ensure that every call to your business is answered. Your PBX solution can route incoming calls to the right person, team or department, so that no call goes unanswered and no sales opportunities are missed.
Your PBX can enable everyday communications across your business, yet is also the emergency safety net to ensure continuity in unexpected situations. A cloud-based PBX can divert calls in minutes to mobiles, call centres and other offices at the press of a button as part of a disaster recovery plan.Reliable Communications for Collaborative Teams
Your PBX should provide your organisation with seamless communications between teams of sales and customer service employees making inbound and outbound voice calls, as well as delivering the added value of unified communications, free user-to-user IP calls and only a minimal handset to lines requirement.
A PBX-based unified communications solution can empower your organisation by combining voice and conference call services with web-based collaboration capabilities, voicemail, messaging and mobile communications. It’s a secure, reliable and easy-to-use communications solution that allows you to scale your costs in line with your business growth.
Face-to-face customer interaction is an invaluable part of sales. And with a modern video-conferencing solution it’s an easy, effective alternative to driving around the country for meetings that saves time as well as boosting customer engagement efficiency.
Organisations with in-house sales and customer service teams rely heavily on robust and reliable telephony services. Routing inbound calls to the right place fast and maintaining outbound call workflows and records are both key to customer satisfaction – and core requirements for a PBX-based Contact Centre solution.Transforming Your Customer Interactions
Seamless and fast routing of customer calls to the right call handler, even at times of high traffic volume, has the power to transform customer interactions. The quality of your customer interactions can be a competitive strength, so choosing the right PBX-based Contact Centre solution can be the difference.
Staying Secure Online
Our Information Security Officer, Joseph Ball regularly writes articles on different aspects of security. Joe's articles have proven to be really popular with our own people and he's often asked if they can be shared with colleagues outside of Chess. With this in mind, I thought it may be something you are interested in.
Capturing Requirements in a Virtual Workshop
Until March this year, the assumption was that we could meet in person with a client or project partner several times to move through the requirements definition process. As it turns out, the process of developing a new digital approach which utilises a combination of existing and emerging tools has evolved like a project in itself. These are our tips.
Critical Thinking and Confirmation Bias
I'm not a supporter of #DeleteFacebook because it's like saying if you don't want to get electrocuted, get rid of electricity. It's stupid. No, demand better standards for your electricity, so you don't get electrocuted…" – Christopher Wylie, Cambridge Analytica whistle-blower
Chess Wins Two Cybersecurity Awards
The Chess team have proven the invaluable work they do and have been recognised for their outstanding performance and commitment to securing organisations, by picking up two awards in the Sophos Partner Awards 2020 - Public Sector Partner of the year and Education Partner of the year.