The Chess Professional Support Incident Packs is an IT support token service.
It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly augments in-house technical support services, especially for end-user home worker support.
Benefits of Outsourcing
Choosing the right managed support partner can help you increase the return on your IT investment, improve your data security and enable business growth.
You’re in control
Buy as many tokens as you want and use them when you need to.
Extended use-by date
The outstanding balance on your account does not expire for 12 months.
Each token is equivalent to up to 30 minutes of IT experts’ time resource.
Most Recent Blogs
Chess Wins Two Cybersecurity Awards
The Chess team have proven the invaluable work they do and have been recognised for their outstanding performance and commitment to securing organisations, by picking up two awards in the Sophos Partner Awards 2020 - Public Sector Partner of the year and Education Partner of the year.
Changes to Terms and Conditions
We have made an amendment to our General Conditions to include a definition of Supplier. We have made this change because the General Conditions together with the relevant product and service specific terms and conditions contained with Schedules 3 and 4 will soon apply to all direct customer contracts across the Chess Group.
Terms and Conditions - WLR Single Analogue Lines, WLR Multiline, ISDN2 and ISDN30 Services – COVID-19
In response to the current COVID-19 pandemic Openreach has confirmed that they have put in place a support scheme for Small and Medium Enterprises with respect to WLR Single Analogue Lines, WLR Multiline, ISDN2 and ISDN30 services whereby they will support Small and Medium Enterprises, upon request, to;