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Modernising Health and Wellbeing Services

Vaccination UK






Cloud Voice, Connectivity, Devices, Cyber Security, Digital, Change Management & Adoption Services

Vaccination UK pioneer immunisation services in England, working together with the NHS and schools to improve the health and wellbeing of our children. The organisation entirely transformed their services through the help of technology, partnering with Chess.


From adoption and change management to cyber security and device refreshes, Vaccination UK continuously improves their services delivered to over a million children. They are recognised as a progressive, agile provider, continually striving to achieve the safest, most efficient service possible.

The Business Challenge: 

Vaccination UK’s processes weren’t computerised and involved hundreds of thousands of pieces of printed paper. These documents would be delivered to schools, distributed for consent by staff, filled in by nurses at the immunisation appointment, and returned to Vaccination UK, whose people had to upload the documents to their system and sync with NHS data to update GPs.  

The Solution

Moving to an e-consent platform automated the entire journey, saving on labour, travel and printing costs,  allowing Vaccination UK to spend that money on improving their service. The digitalisation of the project also enhanced reporting – it provided the organisation with complete visibility of the service from start to finish, helping them demonstrate the immunisation delivery according to contracts and agreements.   

The Result

Chess is the IT supplier of choice for Vaccination UK, working together since 2010: from cyber security services to Microsoft licencing and managed support, adoption and change management.  
Working with the NHS has strict security requirements. Members of the supply chain need to comply with the Data Security and Protection Toolkit to ensure patient data is secure.  

CyberLab’s team of expert penetration testers assess Vaccination UK’s security posture on regular basis, advising on best practices and how to fix vulnerabilities.

Our engineering team helped to set up new offices, the infrastructure, and the network, including firewall and endpoint security from Sophos.  

Most recently, working together with our Device, Modern Workplace and Mobile consultants as well as their Account Manager, Vaccination UK refreshed a portion of their device fleet. The organisation chose to use fair-market leasing designed to reduce initial investment costs and improve cashflow for a large order. The Chess team managed the full project for Vaccination UK, from sourcing and leasing over 330 iPads to setting up the mobile SIM contracts with EE, working seamlessly with the in-house team. 


Chess was pivotal in helping Vaccination UK take a step forward into modernising our services, streamline our reporting and workforce, and assisting in rolling out a huge step change in how we deliver our services.

- James Hart, Head of Operations for NHS Services