Cloudya Apps and Administration Portal - RESOLVED - Send an email to customerservices@chessict.co.uk to request an RFO.
Wednesday 4th September
13.15: Engineers have fixed the call delay issue and the service is operating as normal.
11.15: Operations remain stable, but some customers are reporting a delay when dialling out. You may experience up to 30 seconds of silence before hearing a ringtone.
09.00: Operations are stable and the issue with Neorecording has also been resolved.
Tuesday 3rd September
16.00: Operations are stable but there is still some partial disruption to recording and we are continuing to work on this.
11.45: Our technical teams have tracked down the root cause and operations are now stable. We will continue monitoring throughout the day.
08.45: Our technical teams were able to make further progress overnight, but isolated issues may still arise. However, we are closely monitoring the systems as work continues. We will provide further updates as new information becomes available.
Monday 2nd September
17.00: Our technical team are continuing to work to resolve remaining issues.
15.00: Some customers are reporting a return to service but this is sporadic and not all customers can access all features. Our technical team are continuing to work to resolve remaining issues.
13.15: Although our technical team has managed to restore many services, limitations and sporadic issues still exist. Our technical team continues to work continuously to resolve any remaining issues.
12.45: Our team has made progress in investigating and addressing the technical issues. We are confident that we are getting closer to restoring full service. We remain committed and focused on implementing a stable solution as quickly as possible. Thank you for your patience.
10.50: Our technical team is still diligently working to resolve the ongoing issue. While we are making progress, the situation remains under active investigation, and our efforts are focused on restoring full service as soon as possible. We apologise for any inconvenience this may cause and appreciate your continued patience. We will provide another update shortly as we continue to work towards a resolution. Thank you for your understanding.
09.45: Technical teams are continuing to investigate the issue.
09.00: We are experiencing issues in the internal traffic between our data centres. This is impacting both inbound and outbound traffic affecting Cloudya Apps and Administration Portals. Both may be experiencing login issues and re-login attempts are not working. Technical teams are investigating the issue and working to resolve as quickly as possible.
