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Cloud Voice

Chess Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people.

Future-proof your business with Cloud Voice

In January 2027 BT will switch off the PSTN network, which means your business needs to upgrade to IP telephony. While the pandemic accelerated the adoption of new technology, you should focus on future-proofing your organisation as it's no longer an option but a necessity.

Connect your people, work from anywhere and reduce your costs. Create a more productive, profitable and customer-centric organisation with Chess Cloud Voice.

Cloud Voice

Key Benefits

There are many benefits of hosted telephony, and with Chess Cloud Voice, no call goes unanswered, and no sales opportunity is missed.

Puts you in control

Cloud Voice puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Work from anywhere

Extend your business reach and use any local area number no matter where you are located. You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers.

Reduce your costs

You only pay for what you need on a simple per-seat basis. No major hardware investment and no financing costs to consider. Cloud Voice offers all the cost benefits of IP telephony including free site-to-site calls. 

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Creating a modern workplace with Cloud Telephony and Unified Communications

Cloud Voice

Key Features

Cloud Voice provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium headsets and handsets from a range of manufacturers.

An easy-to-use web interface provides feature control and valuable user information. With our experienced inhouse software development team, we can provide a positive user experience for both service and performance monitoring.

Simple, easy to use interface

The web dashboard offers a broad range of call handling features and gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring calls are handled effectively.

Admin Controls

Cloud Voice provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively.

Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.

Call Recording

Record inbound, outbound or internal calls for compliance, customer service or audit purposes.

Control what you record - some calls, all calls or record calls on demand. Pause and resume a recording using the in-call menu option on the desktop app and certain handsets.

Auto Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Cloud Voice

Optional Addons

What our customers say about Cloud Voice

One of our concerns going to VoIP was the quality of the sound of the calls. We were pleased to find out that this was not the case, all calls were high in quality. The handsets are good and it’s easy to add new users in the admin portal, scale up – scale down is no problem.

Lynette King, Office Manager, Symphony Environmental

As we have configured the system more to our bespoke requirements for call flows for our working practices, our reporting tools report an improvement in business efficiency of around 50%.

Paul Finch, IT Manager, Armstrong Craven

I'm extremely happy and positive about the service we get from Chess. It's made all the difference in helping us to help our clients navigate the difficulties so many of us are facing at the moment.

Nick Bussey, Chief Executive, Citizens Advice Rotherham & District