Record, Store and Retrieve any Conversation
Call Recording for Microsoft Teams Phone
Martin Bacon, Consultants Team Leader, covers everything you need to know about the new Microsoft Teams Call Recording, a cloud based, compliant and always accessible call recording solution for your organisation. He covers:
What is Call Recording for Microsoft Teams Phone?
To complement our key Teams Voice offering, Operator Connect, a compliant call recording platform was the next step on our roadmap to which we are proud to announce has officially launched.
Our fully Microsoft certified solution, enables our customers to satisfy all of their compliance and quality needs for Teams Call Recording. It comes with flexible options and peace of mind that their data is secure within UK based data centres. Improve customer service levels, meet legal and regulatory obligations for Microsoft Teams users, no matter their location; in a call centre, office environment or working from home.
How can businesses utilise it?
If you have Teams Calling enabled, we can simply apply the call recording functionality to your Microsoft Tenant via our skilled technical team. With calls being recorded you will have immediate access to recordings via a secure and dedicated portal as well as a mobile app for complete convenience.
Key use cases for customer service quality checks with scoring are available as well as the ability to use customised tags for follow ups and reporting. The premium version allows for the configuration of email notifications to be sent if a caller exhibits certain emotions or if a specific word, such as ‘manager’, is mentioned during a recorded call. Premium also offers full sentiment analysis and transcription which enables enhanced insights of conversations with the ability to immediately alert managers or administrators to negative or positive calls so they can take action.
When is it available and how can I buy it?
Teams Call Recording is available now and can be purchased by contacting your account manager. We offer multiple options and licenses can be mixed across all users within your organisation. If you would like to see the system in action we are more than happy to arrange a demonstration for you so you can see how powerful the platform is and the benefits it can deliver.
Licence Features |
Lite |
Standard |
Premium |
|
Single user licences |
• |
• |
• |
|
Compliant audio recording |
• |
• |
• |
|
Retention period |
12 Months |
Unlimited |
Unlimited |
|
Download single |
• |
• |
• |
|
Download bulk |
• |
• |
• |
|
Keyword search |
• |
• |
• |
|
Legal hold |
|
|
• |
|
Voice AI transcriptions |
|
|
• |
|
Voice AI (Sentiment, Emotion) |
|
|
• |
Standard Features for all licence types:
- Pause and resume
- Recorded voice announcements (RVA)
- Workspace web application
- Multi-language web app
- User inbox
- iOS and Android apps
- Search user recordings
- Access controls
- Audit reporting
- GDPR compliance
- ISO27001 compliance
- Online support
Next steps
Speak to a Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.
About the author
Martin Bacon
Martin Bacon, Consultants Team Leader in Chess, has over 20 years of experience in IT industry. Utilising a consultative approach and understanding the clients' business ensures solutions fit with the right budget and functions required. He empowers organisation to work smarter with technology, giving them the edge over their competitors.