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Changes to Terms and Conditions - Cloud Voice and Cloud PBX Services

Following expansion of our Cloud PBX and Cloud Voice Service offering, we’ve had to make some changes to the terms and conditions applicable to these types of Services. You’ll find an explanation of changes to your terms and conditions detailed below.  There is no action required by you, but we do ask that you read this notice and keep a copy for your records as you may need to refer to it in the future.  

Schedule 3.4(A) Cloud PBX Services

This Schedule applies to existing customer contracts for the provision of Cloud PBX and Cloud Voice services.  

We have edited the title from “Schedule 3.4 Cloud Voice Services” to “Schedule 3.4(A) Cloud PBX Service” and all referencing has been updated accordingly.  This is purely an administrative change. 

For existing Cloud PBX and Cloud Voice customers contracts, changes will take effect 1 month from notice of these changes, being 21st March 2023.    

For customers contracts entered after the date of this notification for Cloud PBX, Schedule 3.4(A) Cloud PBX Service shall apply from the date that contract is entered. 

Schedule 3.4(B) Cloud Voice Services

We have also introduced a new Schedule 3.4(B) Cloud Voice Services.   This Schedule will apply to customer contracts entered after the date of this notification for Cloud Voice and shall apply from the date the contract is entered.     

What I else do I need to know?  

Chess’ General Conditions continue to form part of the Chess customer contract for Cloud PBX and Cloud Voice Services. The General Conditions and Schedules can be found on our Legal page.  

About the author


Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

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