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The Advantages of Cloud Voice Solutions

Transforming Healthcare Communications

Martin Bacon, Consultants Team Leader, explores the transformative features of cloud voice solutions and the advantages they bring for healthcare organisations.

 He covers:

As healthcare providers navigate unprecedented challenges and changing patient expectations, the need for modern telecommunication solutions has never been more pressing. In this blog, we cover the transformative power of Cloud Voice technology and its pivotal role in enhancing patient care, streamlining operations, and adapting to the demands of a rapidly evolving healthcare environment.

Why is Cloud Voice Crucial?

Telephone communication is key for many healthcare organisations, and impacts patient satisfaction and operational efficiency. Outdated systems struggle with high call volumes, a challenge that was highlighted by the Covid-19 pandemic but is still an on-going challenge for many healthcare organisations. Plus, with the analogue network set to be decommissioned by 2025, the deadline for transitioning to digital solutions is quickly approaching.

Modern telephony options such as Cloud Voice are based on IP technology, and offer both reliability and security, integrating seamlessly with clinical systems for improved patient care and streamlined operations.

These solutions enable calls to be transmitted as digital data over the internet, with greater flexibility and resilience than traditional telephony. Embracing these advancements can enhance patient care and improve organisational efficiencies.

Features and Benefits of Cloud Voice for Healthcare

Peak Demand Management

Cloud voice offers many features that can help practices to effectively handle peaks in demand, ensuring uninterrupted service delivery.

  • Auto Attendant and IVR – Route calls to where they need to go, based on need and availability.
  • Call Queue – Manage incoming calls effectively, ensuring callers are prioritised and attended to promptly, enhancing patient satisfaction and optimising workflow efficiency.

Support for Increased Consultations

With more consultations happening over the phone, a good phone system is essential to practice efficiency and patient satisfaction.

  • Flexible Calling - Incoming and outgoing lines are dynamically drawn from a cloud pool so that a lack of in/out line availability does not occur.
  • Remote Access – Access Cloud Voice from any location with internet access, offering continuity of care for patients, regardless of geographical constraints.

Enhanced Patient Experience

Cloud Voice technology revolutionises patient experiences by offering tailored solutions to meet their needs, helping to ensure every interaction is seamless, personalised, and positive.

  • Time of Day Routing - patients can be automatically offered alternative services during out of hours or busy periods.
  • Callback Facilities – enables patients to retain their position in the queue but request a callback.

Improved Efficiency and Cost Savings

Redefine operational excellence with Cloud Voice by driving efficiency gains and delivering substantial cost savings.

  • No cost for internal calls and easy conference calls for teams. Plus, outgoing calls can be included in the call plan.
  • Enhanced Reporting - better understand demand patterns, system capacity and expected patient behaviour. 
  • Automated and manual redirection to staff, teams, and practices anywhere within the group (PCN).

Next Steps

Find out more about how Cloud Voice can benefit your healthcare organisation, with our Cloud Voice GP Clinic.

Get in touch and we can discuss the options available or provide a demonstration with a free consultation whenever suits you.


About the author

Martin Bacon

Martin Bacon, Consultants Team Leader in Chess, has over 20 years of experience in IT industry. Utilising a consultative approach and understanding the clients' business ensures solutions fit with the right budget and functions required. He empowers organisation to work smarter with technology, giving them the edge over their competitors.

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